New Digital Solutions for Customer Success

ZEISS is developing new digital solutions and driving quality data networking in metrology.

Oberkochen/Germany | 24 April 2018 | Industrial Metrology

With new and enhanced products, ZEISS is offering its customers digital solutions to further advance machine and quality data networking, including the metrology software solutions ZEISS PiWeb cloud and ZEISS IVY, the ZEISS Smart Services and the ZEISS Metrology Portal. ZEISS will present these to the public at the Control trade fair in Stuttgart, Germany from 24-27 April 2018.

"For many manufacturing companies, the efficient capture and analysis of all quality data as well as the ability to quickly exchange the information acquired have become indispensable success factors. The new digital solutions from ZEISS are customized for the particular machine technology and the specific customer group," says Christoph Grieser, Head of the Software & Quality Intelligence business unit at the ZEISS Industrial Metrology (IMT) business group. The measuring technician at the machine, the quality manager walking around the factory and the production manager on the go can all take advantage of this. All solutions provide customer information in a manner that is quick, simple and easy to understand, whether measuring, machine or process data.

Alternative text
The new digital solutions from ZEISS provide customer information in a manner that is quick, simple and easy to understand.

Safeguard measurement data with ZEISS PiWeb cloud

With its tried-and-tested ZEISS PiWeb software, ZEISS offers a solution for visualizing, evaluating and analyzing measurement data. ZEISS PiWeb cloud is a new, digital solution for simple, economical and reliable data storage intended for metrologists as well as quality and production managers. Small, mid-sized and large companies all benefit from reduced IT expenses since the storage capacity can be quickly scaled in the cloud. Access rights can be configured in line with the particular customer's requirements. ZEISS PiWeb cloud makes it possible to smoothly exchange measurement data between different companies as needed.

Keep an eye on all system data with ZEISS IVY

The new software ZEISS IVY networks the machines within a customer's own network, visualizing and documenting machine data and measurement results – even across global sites. The software offers users three primary benefits: it increases efficiency in quality management, reduces workflow errors and just one click is required for stress-free audits. At Control, the two modules "Device Insight" and "Protocol Archive" will be available for metrologists and quality managers, with additional modules for simplifying quality assurance workflows to follow.

Increase uptime with ZEISS Smart Services

"Smart Services" refer to all those ZEISS solutions that not only make it easier for customers to operate their machines, but also increase uptime. ZEISS uses real-time data acquired with a managed connectivity solution developed together with CISCO. "At Control, visitors will be able to check out how the ZEISS Measurement Capability app can show a measuring lab manager if the systems are currently ready to measure, or if a serious stylus collision, temperature fluctuation or an overdue calibration is limiting their capabilities – all via a smartphone," says Holger Blum, Digital Product Owner for Smart Services at ZEISS. If technical support is needed, the customer can create a digital ticket. All relevant machine data are then transferred automatically, shortening reaction times. "The customer ultimately benefits from the reduced time and costs. On top of this, fewer manual entries means fewer mistakes," adds Blum. Customers can also request immediate technical assistance from ZEISS Service by using the Remote Expert Solution. "By being connected directly to our technical experts, our customers enjoy shorter wait and repair times," says Blum.

24/7 availability and automated processes with the ZEISS Metrology Portal

All ZEISS services are networked on the ZEISS Metrology Portal, enabling users to access the entire array of digital ZEISS services with just a single login. "The goal of the customer platform is to offer our customers outstanding, easy-to-use services and solutions, including continuous availability, easy operation and automated processes," says Fabian Peschel, Digital Product Owner for the ZEISS Metrology Portal. The customer can monitor their system fleet and software and find all relevant information quickly and easily – all in one place. A new customer forum will also be available in time for Control, replacing the existing one. Here users can sign up for topic-specific updates and send private messages. They can also submit maintenance and service requests online to those technicians available. And with the customized configuration, customers can opt to receive a message when new software is available.

Cooperation for advancing digital solutions

A few months ago, ZEISS established the joint venture ADAMOS (ADAptive Manufacturing Open Solutions) with its partners DMG MORI, Dürr, Software AG and ASM PT. This is a strategic alliance focused on Smart Production and the Industrial Internet of Things (IIoT). In the future, all machines and solutions from the ADAMOS partners will be able to speak the same language, enabling totally barrier-free, connective and manufacturer-independent machine-to-machine interaction. At Control, ZEISS will present a new monitoring solution for ADAMOS technology for computed tomography. This will make it possible to monitor important operating parameters and conditions for all CT scanners at a company. These data will be available on a wide variety of different systems, including smartphones – all in real time. By using ADAMOS in the cloud, it will be possible to seamlessly integrate the solution with monitoring solutions from other ADAMOS partners.

Press Contact

Bernd Balle
Industrial Metrology
Phone: +49 7364 20-8148
bernd .balle @zeiss .com

About ZEISS

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. The ZEISS Group develops, produces and distributes measuring technology, microscopes, medical technology, eyeglass lenses, camera and cinema lenses, binoculars and semiconductor manufacturing equipment. With its solutions, the company constantly advances the world of optics and helps shape technological progress. ZEISS is divided up into the four segments Research & Quality Technology, Medical Technology, Vision Care/Consumer Products and Semiconductor Manufacturing Technology. The ZEISS Group is represented in more than 40 countries and has over 50 sales and service locations, more than 30 manufacturing sites and about 25 research and development centers around the globe.

In fiscal year 2016/17 the company generated revenue approximating €5.3 billion with around 27,000 employees. Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. Carl Zeiss AG is the strategic management holding company that manages the ZEISS Group. The company is wholly owned by the Carl Zeiss Stiftung (Carl Zeiss Foundation).

Further information at www.zeiss.com

Industrial Metrology

The Industrial Metrology business group is a leading manufacturer of multidimensional metrology solutions. These include coordinate measuring machines, optical and multisensor systems, and metrology software for the automotive, aircraft, mechanical engineering, plastics and medical technology industries. Innovative technologies such as 3D X-ray metrology for quality inspection round off the product portfolio. The business group additionally offers a broad global spectrum of customer services with measuring houses and competence centers close to its customers.

The Industrial Metrology business group is headquartered in Oberkochen. Production and development sites outside Germany are located in Minneapolis in the USA, Shanghai, China and Bangalore, India. The business group is allocated to the Research & Quality Technology segment. Around 6,300 employees work for the segment, generating revenue totaling €1.5 billion in fiscal year 2016/17.

Press Contact

Bernd Balle
Industrial Metrology
Phone: +49 7364 20-8148
bernd .balle @zeiss .com

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